Subletting is not permitted.

Lease transfers are allowed only with prior written authorization from management, in accordance with applicable laws.

Tenant insurance is very important to have. It provides essential financial protection and helps you recover in the event of an unexpected incident.

Tenant insurance may help cover:

• The replacement of your personal belongings in case of theft, fire, or other covered losses.
• Temporary housing costs if you are unable to live in your unit due to a covered event.
• Charges you may be responsible for if you accidentally cause damage to the building or another person’s property.
• Civil liability coverage, including legal costs, if a claim is brought against you for bodily injury or third-party property damage.

Having tenant insurance offers valuable peace of mind and protection when you need it most.

Any situation involving fire or water damage is considered an emergency and must be addressed immediately.

In these cases, please contact your building’s concierge right away. The concierge’s phone number is posted at the entrance of your building and is also available in your resident
portal under “Contacts”.

In the event of a fire, call 911 immediately.

You can reach us through the following methods:

• Hopem Tenant App (Resident Portal)
• Phone: (514) 733-4112
• Email: info@karmel.ca
• In person: Management office (Monday to Friday, 8:30 a.m. – 5:00 p.m.)

Please submit a written complaint through the resident portal detailing the situation.

Management will review and investigate the matter upon receipt.

Smoking cigarettes is permitted in your unit.

Smoking and vaping are strictly prohibited in all common areas.

Smoking marijuana is strictly prohibited, including on balconies and anywhere on the building grounds.

Residents are expected to always respect their neighbors. Excessive noise should be avoided, particularly between 10:00 p.m. and 7:00 a.m.

Unfortunately, pets are not permitted in our buildings.

Please submit a written maintenance request through your resident portal.

In case of emergency (such as water damage or heating failure), immediately contact the emergency number posted at the entrance of your building.

Rent is due on the 1st of every month, in accordance with your lease agreement.

Pre-authorized payment (PPA) simplifies your rent process and helps ensure payments are made on time.

Key Benefits:

• Convenient: Rent is automatically withdrawn on the agreed date.
• Secure: Transactions are processed directly through your banking institution.
• Reliable: Helps prevent missed payments and late fees.
• Transparent: Each payment appears on your bank statement.
• Easy to set up: A simple form is required, and you may modify or cancel accordingto the applicable terms.

Simply complete the pre-authorized payment (PPA) form provided by management and submit it along with a void cheque or your banking information.

Please notify management as soon as possible and provide a new void cheque or updated banking details at least 10 days before your next scheduled withdrawal.

To reset your password:

1. Visit: https://locataire.hopem.com/auth/login
2. Enter your email address.
3. Click “Forgot your password?”
4. Follow the instructions sent to your email to create a new password.

If you do not receive the reset email, please check your spam or junk folder.